Entretel has been training customer contact staff, their supervisors, and their managers since 1988. We have delivered various of our programs across Canada, throughout the US, in the Caribbean, in India and in Hong Kong.
Currently, our focus is training in customer service and dealing with challenging customers.
Our owner, Jack Green, has written numerous articles and books, including: Contact – a guide for developing effective telephone skills, and Call Centers – Technology and Techniques.
To discuss your training needs, please contact Jack at:
416.840.2825 or firstname.lastname@example.org.