Opportunities for Contact Center Consultants:
Enhance your consulting practice!

Entretel offers Contact Centre Consultants access to a number of sophisticated Contact Center tools - tools you can offer your clients to enhance the service you provide them, while helping them optimize the effectiveness and efficiency of their contact center.

Entretel and our partners provide training and support in each of these tools to help you bring true added value to your client relationships. You may choose to adopt any or all of these products into your consulting practice.

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• TelePro® Online
  This sophisticated, 12 module eLearning product is an engaging and effective program for teaching basic telephone customer interaction skills. This very cost-effective self study programs can be delivered as stand-alone training or as part of a blended-learning solution.
• Contact Centre Effectiveness Survey
  This is a web-based employee survey with a difference - the survey is designed for early stage identification of opportunities for improvement within the contact centre. The detailed analysis this report provides, along with the supportive facilitation of the Distributor-Consultant, help organizations identify root causes, then develop and track solutions to enhance contact centre effectiveness (and employee satisfaction).
• Work-At-Home Agents
  A team of experts conducts a sophisticated and structured cost-benefit analysis to help organizations determine whether Telework is appropriate for them. When the decision is 'go', the Distributor-Consultant helps the client organization implement and manage the plan developed as part of the initial analysis.
• Contact Centre Recruiting, Screening and Selection Process
  This powerful, world-class process, provides impressive cost-savings for clients while identifying 'best fit' employees. The process includes such features as web-based job simulation and profiling, and ongoing validation (through correlation of 'success' factors with elements of the hiring process). Distributor-Consultants benefit from a consultative support role and a residual income stream.

Distributor orientation sessions are delivered regularly in Toronto, Canada. If you are interested and cannot participate in person, web-based participation is available.

For more information, contact Jack Green
(416 840 2825) or jgreen@entretel.com.